Managed Services Packages
Blackbird delivers security-first managed IT through three clearly defined service tiers. Each package builds on the previous, allowing your organization to scale security, resilience, and leadership as your needs evolve.
How Our Pricing Works
- Per-user pricing with one primary workstation included per user
- Additional or shared devices are billed separately
- Servers are always managed and billed independently
- Backup management is included; cloud storage scales by usage
This model keeps pricing predictable while ensuring your environment remains fully supported and secure.
Managed IT Foundation
A secure, reliable IT baseline with consistent support and enforced standards.
- Remote helpdesk & user support
- Workstation & server management
- Microsoft & third-party patching
- Endpoint security (EDR)
- Advanced email security
- Microsoft 365 management
- Network, firewall & domain management
- Backup management & reporting
- Vendor, warranty & change management
- Security baseline enforcement
Secure Operations & Resilience
Enhanced protection, identity controls, and data resilience for growing organizations.
- Everything in Base
- Server backup management & agents
- Base cloud backup storage allowance
- Microsoft 365 hardening
- Identity & access management (IAM)
- MFA implementation
- Conditional Access policies
- Incident response coordination
Security, Governance & Continuity
Continuous security operations, governance, and executive-level oversight.
- Everything in Flight
- 24×7 SOC monitoring & alert review
- Managed XDR with log retention
- Advanced threat hunting
- Business continuity & DR planning
- Governance, Risk & Compliance (GRC)
- vCIO & vCISO leadership
- Security awareness training
Optional Add-On Services
Add-ons allow you to tailor services without inflating core package pricing.
- Cloud-to-cloud backup
- Cloud email archiving
- Mobile device management (MDM)
- Browser security
- Security awareness training (included in Command)
- Hardware & software procurement
- VoIP & cloud services consulting
- Onsite support (scheduled or block hours)
Not Sure Which Package Fits?
A short discovery call helps confirm scope, standards, and the right service tier for your organization.
Request a Discovery Call