Find your altitude.
Every Blackbird package is built around outcomes, not features. Choose the level of protection that matches where your business is today — and know you can scale when you're ready. All packages include a 24-month agreement, because real security takes time to build.
Base
Base gives your business a professionally managed technology environment — monitored, secured, and supported every business day. Your team gets reliable IT that just works, and you get the peace of mind of knowing a team is watching your systems, enforcing security standards, and handling issues before they become problems.
- Helpdesk Support — M–F, 4-Hour SLABusiness-hours support with a guaranteed 4-hour response. Real people, real answers — your team isn't left waiting.
- Endpoint Management (RMM)Remote monitoring and management of every device — desktops, laptops, and servers kept healthy, current, and visible.
- Endpoint Detection & Response (EDR)Behavioral threat detection on every endpoint that catches attacks traditional antivirus misses — including ransomware and fileless threats.
- Email SecurityAI-powered filtering that stops phishing, malware, and business email compromise before it ever reaches your inbox.
- DNS FilteringBlocks malicious domains and dangerous web content at the network level — stopping threats before a connection is even made.
- MFA EnforcementMulti-factor authentication enforced across your environment — the single most effective control against credential-based attacks.
- Microsoft 365 AdministrationDay-to-day M365 management — user accounts, licenses, mailboxes, and permissions handled so your team doesn't have to.
- Security Baseline EnforcementYour environment is continuously measured against a defined security standard — deviations caught and corrected before they become vulnerabilities.
- Helpdesk M–F, 4-hr SLA
- Endpoint management (RMM)
- EDR — endpoint detection & response
- Email security
- DNS filtering
- MFA enforcement
- M365 administration
- Security baseline enforcement
M365 licenses are billed separately by design. You maintain full ownership of your tenant and your data — we handle the administration. Your licensing costs are always transparent.
Flight
Flight builds a full security and operations layer on top of your managed IT foundation. Your environment is actively hardened, your identity infrastructure locked down, and you have a strategic technology partner — not just a helpdesk. This is the most commonly chosen tier for businesses that take security seriously.
- 2-Hour Critical SLACritical and high-severity incidents get a guaranteed 2-hour response — because some problems can't wait until tomorrow.
- Identity & Access Management (IAM) + Conditional AccessRole-based access controls and conditional access policies ensuring only the right people reach the right resources — from the right devices and locations.
- M365 Hardening & Secure Score OptimizationActive tuning of your Microsoft 365 environment against security best practices — reducing your attack surface and improving your compliance posture.
- Vendor & Warranty ManagementWe manage your technology vendor relationships and hardware warranties — so renewals don't slip and you're never running unprotected equipment.
- Technology RoadmapA 12-month forward view of your environment — planned upgrades, budget guidance, and strategic recommendations aligned to your business goals.
- Incident Response (IR) CoordinationA defined response process for security events — clear roles, communication protocols, and containment steps that activate the moment something goes wrong.
- Quarterly Business Review (QBR)A structured quarterly review covering environment health, security posture, open items, and what's coming next — keeping you informed and in control.
- Everything in Base
- 2-hour critical SLA
- IAM + Conditional Access
- M365 hardening & Secure Score
- Vendor & warranty management
- Technology roadmap
- IR coordination
- Quarterly Business Review
M365 licenses are billed separately by design. You maintain full ownership of your tenant and your data — we handle the administration. Your licensing costs are always transparent.
Command
Command delivers enterprise-grade security operations to your business — a 24/7 Security Operations Center staffed by human analysts, extended detection and response across your entire environment, and active threat hunting that doesn't wait for alerts. It goes looking for threats before they surface.
The difference between Flight and Command is the difference between having locks and having a security team on watch. Both matter. Command gives you both.
- 24/7 Security Operations Center (SOC)Human analysts monitoring your environment around the clock — not just automated alerts. Threats are reviewed, triaged, and acted on in real time.
- Managed XDR + SIEMExtended detection and response correlated with security event management — unified visibility across endpoints, network, cloud, and identity in a single pane.
- 1-Hour SLA — Critical & High AlertsThe most severe security events receive a guaranteed 1-hour response — because when something serious is happening, minutes matter.
- Advanced Threat HuntingProactive search for indicators of compromise across your environment — looking for threats that haven't triggered alerts yet before they become incidents.
- Full Incident Response — Active RemediationWhen an incident occurs, we don't just alert you — we contain it, remediate it, and document exactly what happened and how it was resolved.
- Security Awareness Training (SAT)Monthly phishing simulations and training modules that turn your team from your biggest vulnerability into your first line of defense.
- Monthly Strategic Check-inA monthly touchpoint reviewing security events, upcoming changes, and ensuring your environment stays aligned with your business direction.
- Everything in Flight
- 24/7 SOC — human analysts
- Managed XDR + SIEM
- 1-hr SLA — critical/high alerts
- Advanced threat hunting
- Full IR — active remediation
- Security awareness training (SAT)
- Monthly strategic check-in
M365 licenses are billed separately by design. You maintain full ownership of your tenant and your data — we handle the administration. Your licensing costs are always transparent.
Overwatch
Overwatch is for organizations that face formal compliance obligations and need a strategic technology partner at the leadership level. You get everything in Command plus dedicated virtual CISO and CIO advisory, a governance and risk platform, and active compliance management built around your specific regulatory requirements.
Available as a standalone engagement or as an add-on to any existing package. Overwatch doesn't just protect your environment — it makes compliance manageable and audits survivable.
- Virtual CISO (vCISO) AdvisoryDedicated security leadership for your program — executive briefings, board reporting, vendor reviews, and security strategy development.
- Virtual CIO (vCIO) LeadershipStrategic technology leadership aligned to your business — budgeting, vendor decisions, technology investments, and long-range planning.
- GRC Platform — SOC 2, NIST, CISA dedicated governance, risk, and compliance platform tracking your posture, documenting controls, and generating audit-ready evidence.
- HIPAA Risk AssessmentA formal, documented risk analysis identifying gaps in your administrative, physical, and technical safeguards with a remediation roadmap.
- Cyber Insurance ReadinessWe prepare your environment and documentation to meet cyber insurance requirements — improving eligibility and reducing premium exposure.
- Business Continuity & Disaster Recovery (BC/DR) PlanningDocumented, tested continuity and recovery plans defining exactly how your business operates and recovers when the unexpected happens.
- Policy DocumentationWritten information security policies, acceptable use agreements, incident response procedures, and all supporting documentation — maintained and kept current.
for a Quote
- Everything in Command
- vCISO advisory
- vCIO leadership
- GRC platform — SOC 2, NIST, CIS
- HIPAA risk assessment
- Cyber insurance readiness
- BC/DR planning
- Policy documentation
M365 licenses are billed separately by design. You maintain full ownership of your tenant and your data — we handle the administration. Your licensing costs are always transparent.
Extend your coverage.
Not every device in your environment belongs to a user. Add-ons extend Blackbird's management and protection to the rest of your infrastructure at straightforward, predictable rates.
Managed monitoring and maintenance for network-connected devices not assigned to a user — printers, kiosks, shared workstations, point-of-sale terminals, and similar equipment.
Automated, monitored backup for on-premises or co-located servers. Daily backup jobs, retention management, and tested recovery procedures. You pay for what you actually back up.
M365 Business Premium licensing procured and managed on your behalf. Billed separately by design — your tenant, your data, your ownership. Licensing costs are always transparent.
Compare tiers.
All packages include a 24-month minimum agreement. M365 licensing billed separately.
| Base | Flight | Command | Overwatch | |
|---|---|---|---|---|
| Starting at | $125 / user | $175 / user | $225 / user | Contact us |
| Helpdesk SLA | M–F, 4-hr | M–F, 4-hr | M–F, 4-hr | M–F, 4-hr |
| Critical incident SLA | — | 2-hr | 1-hr | 1-hr |
| Endpoint management (RMM) | ✓ | ✓ | ✓ | ✓ |
| EDR — endpoint detection & response | ✓ | ✓ | ✓ | ✓ |
| Email security | ✓ | ✓ | ✓ | ✓ |
| DNS filtering | ✓ | ✓ | ✓ | ✓ |
| MFA enforcement | ✓ | ✓ | ✓ | ✓ |
| M365 administration | ✓ | ✓ | ✓ | ✓ |
| Security baseline enforcement | ✓ | ✓ | ✓ | ✓ |
| IAM + Conditional Access | — | ✓ | ✓ | ✓ |
| M365 hardening & Secure Score | — | ✓ | ✓ | ✓ |
| Vendor & warranty management | — | ✓ | ✓ | ✓ |
| Technology roadmap | — | ✓ | ✓ | ✓ |
| IR coordination | — | ✓ | ✓ | ✓ |
| Quarterly Business Review | — | ✓ | ✓ | ✓ |
| 24/7 SOC — human analysts | — | — | ✓ | ✓ |
| Managed XDR + SIEM | — | — | ✓ | ✓ |
| 1-hr SLA — critical/high alerts | — | — | ✓ | ✓ |
| Advanced threat hunting | — | — | ✓ | ✓ |
| Full IR — active remediation | — | — | ✓ | ✓ |
| Security awareness training (SAT) | — | — | ✓ | ✓ |
| Monthly strategic check-in | — | — | ✓ | ✓ |
| vCISO + vCIO advisory | — | — | — | ✓ |
| GRC platform — SOC 2, NIST, CIS | — | — | — | ✓ |
| HIPAA risk assessment | — | — | — | ✓ |
| Cyber insurance readiness | — | — | — | ✓ |
| BC/DR planning | — | — | — | ✓ |
| Policy documentation | — | — | — | ✓ |
is right for you?
Tell us about your business, your team size, and your industry. We'll recommend the right starting point and walk you through what's included — no pressure, no obligation.