Services

Blackbird provides security-first managed IT through three service tiers. We keep day-to-day operations stable, protect identity and infrastructure, and ensure recoverability with the right level of monitoring and leadership.

Base • Flight • Command

Operate

Reliable daily IT operations: support, patching, and standardization.

Support

  • Remote support
  • Onsite support (as needed)
  • Supported OS enforcement

Devices & Servers

  • Workstation support
  • Server support
  • Warranty management

Patching & Change

  • Microsoft & 3rd party patching
  • Change management
  • Vendor management

Protect

Security-first controls across identity, email, endpoints, and network.

Identity & Email

  • Microsoft 365 management
  • Email security + impersonation protection
  • MFA enforcement (all tiers)
  • Conditional Access (Flight/Command)

Endpoint & Network

  • Endpoint Security (EDR)
  • Firewall management
  • Network monitoring (Flight)
  • 24×7 infra monitoring (Command)

Optional Controls

  • MDM (add-on)
  • Browser security (add-on)
  • Security awareness training (Command / add-on)

Recover & Govern

Recoverability, monitoring, and leadership as risk increases.

  • Backup management & reporting (all tiers)
  • Server backup agents (Flight/Command)
  • Tiered cloud backup storage (usage-based)
  • Cloud-to-cloud backup & email archiving (add-ons)
  • Managed XDR + 24×7 SOC monitoring (Command)
  • Threat hunting, BC/DR planning, GRC (Command)
  • vCIO / vCISO (Command / add-on for Base/Flight)

Incident Response

Blackbird coordinates incident response. IR execution and forensics are delivered through a specialized partner under a separate agreement.

Want Help Choosing the Right Tier?

A short discovery call helps confirm scope, standards, and the right package for your organization.

Request a Discovery Call