Privacy Policy
Last Updated: January 2026
Blackbird IT Solutions (“Blackbird,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, services, and business operations.
1. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website
Prospective and current clients
Individuals who communicate with us via forms, email, phone, or scheduling tools
Information processed in connection with our managed IT and cybersecurity services
This policy does not apply to third-party websites or services that may be linked from our site.
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
Name, company name, email address, phone number
Information submitted via contact forms or scheduling tools
Communications with Blackbird (email, phone, support requests)
B. Client and Operational Information
When providing managed services, we may process information on behalf of our clients, including:
User account information
Device and system metadata
Security and audit logs
Backup and recovery data
This information is processed solely under client direction and in accordance with contractual obligations.
C. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and usage patterns
This data is used for operational, security, and analytics purposes.
3. How We Use Information
We use information to:
Respond to inquiries and provide requested services
Deliver and manage managed IT and cybersecurity services
Maintain security, monitoring, and audit capabilities
Improve our website and service offerings
Comply with legal, regulatory, and contractual obligations
We do not sell personal information.
4. Information Sharing and Disclosure
We may share information only as necessary:
With trusted service providers (e.g., hosting, monitoring, scheduling platforms)
With security partners when coordinating incident response (under separate agreements)
To comply with legal requirements, court orders, or lawful requests
To protect the rights, safety, or security of Blackbird, our clients, or others
All vendors and partners are subject to contractual confidentiality and security obligations.
5. Data Security
Blackbird maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:
Access controls and least-privilege enforcement
Multi-factor authentication where applicable
Monitoring and logging of systems
Secure configuration standards
Incident response and escalation procedures
No system can be guaranteed 100% secure; however, we take reasonable and appropriate measures to protect information.
6. Data Retention
Information is retained only as long as necessary to fulfill business, contractual, and legal requirements.
Client data retention is governed by service agreements and applicable policies.
7. Client Responsibilities
Clients are responsible for:
Providing accurate information
Ensuring appropriate authorization for data processed on their behalf
Complying with applicable privacy and data protection laws related to their own operations
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
Requesting access or correction
Requesting deletion (subject to legal or contractual limits)
Limiting certain processing activities
Requests may be submitted using the contact information below.
9. Third-Party Services
Our website and services may integrate with third-party platforms (e.g., scheduling, email, analytics). We are not responsible for the privacy practices of third parties. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Information
IIf you have questions about this Privacy Policy or our privacy practices, please contact:
Blackbird IT Solutions
Email: info@blackbirditsolutions.com